My hand’s empty. What the hell—

I stare at my palm in numb disbelief. It’s gone. That guy stole my phone. He bloody stole it.

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My phone’s my life. I can’t exist without it. It’s a vital organ.

“Madam, are you all right?” The doorman is hurrying down the steps. “Did something happen? Did he hurt you?”

“I … I’ve been mugged,” I somehow manage to stutter. “My phone’s been nicked.”

The doorman clicks sympathetically. “Chancers, they are. Have to be so careful in an area like this … ”

I’m not listening. I’m starting to shake all over. I’ve never felt so bereft and panicky. What do I do without my phone? How do I function? My hand keeps automatically reaching for my phone in its usual place in my pocket. Every instinct in me wants to text someone OMG, I’ve lost my phone! but how can I do that without a bloody phone?

My phone is my people. It’s my friends. It’s my family. It’s my work. It’s my world. It’s everything. I feel like someone’s wrenched my life support system away from me.

“Shall I call the police, madam?” The doorman is peering at me anxiously.

I’m too distracted to reply. I’m consumed with a sudden, even more terrible realization. The ring. I’ve handed out my mobile number to everyone: the cleaners, the ladies’ room attendants, the Marie Curie people, everyone. What if someone finds it? What if someone’s got it and they’re trying to call me right this minute and there’s no answer because hoody guy has already chucked my SIM card into the river?

Oh God.5 I need to talk to the concierge. I’ll give my home number instead—

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No. Bad idea. If they leave a message, Magnus might hear it.6

OK, so … so … I’ll give my work number. Yes.

Except no one will be at the physio clinic this evening. I can’t go and sit there for hours, just in case.

I’m starting to feel seriously freaked out now. Everything’s unraveling.

To make matters even worse, as I run back in to the lobby, the concierge is busy. His desk is surrounded by a large group of conference delegates talking about restaurant reservations. I try to catch his eye, hoping he’ll beckon me forward as a priority, but he studiously ignores me, and I feel a twinge of hurt. I know I“ve taken up quite a lot of his time this afternoon—but doesn’t he realize what a hideous crisis I’m in?

“Madam.” The doorman has followed me into the lobby, his brow creased with concern. “Can we get you something for the shock? Arnold!” He briskly calls over a waiter. “A brandy for the lady, please, on the house. And if you’ll talk to our concierge, he’ll help you with the police. Would you like to sit down?”

“No, thanks.” A thought suddenly occurs to me. “Maybe I should phone my own number! Call the mugger! I could ask him to come back, offer him a reward … What do you think? Could I borrow your phone?”

The doorman almost recoils as I thrust out a hand.

“Madam, I think that would be a very foolhardy action,” he says severely. “And I’m sure the police will agree you should do no such thing. I think you must be in shock. Kindly have a seat and try to relax.”

Hmm. Maybe he’s right. I’m not wild about setting up some assignation with a criminal in a hoody. But I can’t sit down and relax; I’m far too hyper. To calm my nerves, I start walking round and round the same path, my heels clicking on the marble floor. Past the massive potted ficus tree … past the table with newspapers … past a big shiny litter bin … back to the ficus. It’s a comforting little circuit, and I can keep my eyes fixed on the concierge the whole time, waiting for him to be free.

The lobby is still bustling with business types. Through the glass doors I can see the doorman back on the steps, busy hailing taxis and pocketing tips. A squat Japanese man in a blue suit is standing near me with some European-looking businessmen, exclaiming in what sounds like loud, furious Japanese and gesticulating at everybody with the conference pass strung round his neck on a red cord. He’s so short and the other men look so nervous, I almost want to smile.

The brandy arrives on a salver and I pause briefly to drain it in one, then keep walking in the same repetitive route.

Potted ficus … newspaper table … litter bin … potted ficus … newspaper table … litter bin …

Now that I’ve calmed down a bit, I’m starting to churn with murderous thoughts. Does that hoody guy realize he’s wrecked my life? Does he realize how crucial a phone is? It’s the worst thing you can steal from a person. The worst.

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